Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers: Please do not use the item for which claim is being raised. You may be required to provide information like, a short description of the case (A few questions will be asked to help us understand the scenario). The snapshots of the packet and other boxes if any (Try to cover the sides which look tampered/damaged as per the Users). The refund for prepaid/Cash on delivery orders will be done after the investigation.
You may not be liable for a refund if he/she falls in any of the scenarios stated below:
1. Failure to provide adequate information about the case.
2. Failure to provide snapshots of the packet and box (if any). If a pilferage delivery was received, pilferage claims must be made the same day. You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick up your packaging for investigation at our end. You have used the item for which the claim was raised.