We always strive hard to provide the best experience to our customers. However, sometimes we can't fulfill the expectation of our customers and need to return the package. We initiate a return process to understand the claims made by the customer and upon proper verification, we refund the amount and notify the customer. The following basic conditions should be met for a refund.
1. Items could be returned within 15 days from the date of purchase.
2. Items should not be damaged or distorted.
3. Items should be sent in the original packing with all the tags and important documents.
4. The QR code should be properly visible on the package if applicable.
We will initiate the refund after proper verification and any genuine problem will be resolved sooner. Please reach our customer support to lodge your complaint or for more information.
You can cancel an order when it is in processing, payment pending, on hold status, as long as the cancel option is available on the website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. If the cancel button is unavailable then please contact our customer care for further help.
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation. If payment was made by using UPI services, then a refund will be instant post order cancellation, any further issue can be resolved by contacting the respective payment services or our customer support team.
Yes. If you return the product the applicable GST amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of GST shall be made in relation to the platform handling fee collected from the consumer under the Bhu Tatva shipping policy.