We strive to deliver products purchased from Bhu Tatva in excellent condition and in the fastest time possible. We will deliver the order to your doorstep free of cost if the total amount is more than ₹ 1499/- otherwise, a platform handling fee of ₹ 99/- will be applicable to the orders under ₹ 1499/-.
1. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any platform handling fee, if paid online.
2. If you return an order delivered to you, the platform handling fee will not be refunded.
However, if you self-ship your returns, we will reimburse self-shipment charges based on Bhu Tatva Returns Policy. For accounts whose return behavior violates our fair usage policy, the platform handling fee will be non-refundable irrespective of order value.
*Order value is calculated after applying discounts / GST or any other applicable charges.
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a platform handling fee of Rs. 149 for all orders and disable cash on delivery option for accounts that have a high percentage of returns and shipments not accepted by the value of orders placed.
All orders placed on Bhu Tatva are dispatched through our courier partners such as Blue Dart, Delhivery, FedEx etc. and you will be notified about it at the earliest through email.
Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such a service and your area pin code is serviceable, you will receive communication from our end.
Yes, You can modify the shipping address of your order before we have processed (shipped) it, by updating it under the "Saved Addresses" option which is available under the "Account" section of the Website. If the package has been shipped and you wanna change the shipping address then please contact our customer care for further help.
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers: Please do not use the item for which claim is being raised. You may be required to provide information like, a short description of the case (A few questions will be asked to help us understand the scenario). The snapshots of the packet and other boxes if any (Try to cover the sides which look tampered/damaged as per the Users). The refund for prepaid/Cash on delivery orders will be done after the investigation.
You may not be liable for a refund if he/she falls in any of the scenarios stated below:
1. Failure to provide adequate information about the case.
2. Failure to provide snapshots of the packet and box (if any). If a pilferage delivery was received, pilferage claims must be made the same day. You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick-up your packaging for investigation at our end. You have used the item for which the claim was raised.